Alpha — Kyra H.I. is in early testing. Expect bugs and breaking changes, your data may be lost, and please don’t store anything sensitive.

Kyra H.I.

Draft — not yet in effect. These documents are pending review by qualified counsel and contain placeholders to be completed. They do not yet constitute the binding terms of the Service.

Terms & Conditions

Effective date: [EFFECTIVE_DATE] · Last updated: [UPDATED_DATE] · Version: 0.2 (draft)

These Terms & Conditions ("Terms") govern your use of the Kyra H.I. voice assistant app, the portal at kyra-hi.com, and related services (the "Service"), provided by [OPERATING_BV_LEGAL_NAME], [REGISTERED_ADDRESS], KvK [KVK_NUMBER] ("Kyra", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

  • Consumer — a natural person acting outside their trade or profession.
  • Business user — anyone using the Service for professional purposes, and organisation/team accounts.
  • Content — notes, files, voice input, and other material you submit.
  • Plan — a free or paid subscription tier (e.g. Free, Personal, Pro, Team, Enterprise).

2. Eligibility

You must be at least 18 years old to use the Service, and by creating an account you confirm that you are. The Service is intended for adults and is not directed to children. We do not knowingly permit anyone under 18 to use the Service; if we learn that an account holder is under 18, we may suspend or close the account and delete the associated data (see Privacy Policy §11).

3. Alpha / pre-release status

The Service is currently offered in alpha. It is provided "as is" and may contain bugs, change without notice, experience downtime, or lose data. Do not rely on it as your only copy of important information, and do not store sensitive data in the central notebook (see Privacy Policy §2.2). This alpha notice is consistent with the in-app banner.

4. Accounts & security

You are responsible for activity under your account and for keeping your sign-in credentials and passkeys secure. Notify us promptly of any unauthorised use. You may sign in via Google or GitHub (subject to their terms) or a passkey.

5. Acceptable use

You agree not to:

  • break the law or infringe others' rights (including IP and privacy);
  • upload malware, attempt to breach or overload the Service, or circumvent access controls or usage limits;
  • use the Service to generate unlawful, harmful, or abusive content, or in any way that would breach the usage policies of the AI providers that power the Service (see §7);
  • resell or provide the Service to third parties except as expressly permitted (e.g. inviting members to your organisation plan);
  • exceed fair-use notebook storage limits, or use a notebook as a general file, binary, or backup host — notebooks are for notes and documents and are subject to per-file and per-notebook size caps.

We may suspend or terminate accounts that violate this section (see §12).

5A. Local coding-agent control (Kyra-driven sessions)

This section applies only if you opt in to connecting Kyra to coding agents (e.g. Claude Code, Codex) running on your own machine via the kyra CLI/daemon.

  • What you are authorising. When you link a device, you authorise Kyra to start, drive, answer, and hand off coding-agent sessions on that machine by voice. Driving a coding agent can execute code, read and modify files, run commands, and access whatever that agent can reach on your machine and network. Treat linking a device as granting that capability.
  • Execution runs under your configuration, not ours. Kyra spawns the agent using your own installation and your own permission settings; it does not add, widen, or bypass any approval. If you have enabled a mode that skips or bypasses permission prompts (for example a "dangerously skip permissions" / bypass setting in your Claude Code or editor configuration), agent sessions — including Kyra-driven ones — will run without those prompts. Enabling such a mode is your deliberate choice and your responsibility; the resulting actions are at your own risk. Kyra may warn you when it detects such a configuration, but does not control or change it.
  • Approvals for high-risk actions. For sessions Kyra runs, you choose a permission level, and Kyra additionally blocks a small set of catastrophic commands (for example wiping a directory tree, force-pushing, or dropping a database) until you approve them. By default that approval requires an out-of-band confirmation on your device (a tap in the app or portal) — a spoken instruction alone will not run such a command. You may, at your own risk, choose in your settings a less strict spoken confirmation for these; the most dangerous "bypass all checks" change always requires the on-device confirmation. These are safeguards on top of your own configuration and do not reduce your responsibility for what runs.
  • You are responsible for what runs. You are responsible for the machine, its data and credentials, the repositories and commands involved, and the consequences of any code executed via a linked device. Do not link a device you are not authorised to operate this way, or that holds data you are not permitted to expose to this workflow.
  • Revocation & control. The link is a revocable device: you can revoke it at any time (trusted devices), which immediately stops Kyra from driving that machine. The connection is outbound-only and scoped to this capability.
  • Disclaimer. To the maximum extent permitted by law (and subject to the consumer-protection carve-outs in §11), we are not liable for loss or damage arising from code executed on your machine through this feature, including data loss, leaked secrets, or unintended changes, where this results from your configuration or your instructions. The warranty and liability terms in §11 apply.

6. Your content & intellectual property

  • You own your Content. You grant us a limited, worldwide, royalty-free licence to host, process, transmit, and display your Content solely to operate and provide the Service to you (including routing it through the sub-processors listed in the Privacy Policy). This licence ends when you delete the Content or your account, subject to backup retention.
  • We own the Service. All software, designs, and trademarks (including "Kyra" and "Kyra H.I.") are ours or our licensors'. These Terms grant you no rights in them beyond use of the Service.
  • AI, not a human. Kyra is an artificial-intelligence assistant — you are interacting with software, not a person. Responses are generated by AI and may be inaccurate or incomplete; you are responsible for reviewing them before relying on them. We do not use your Content to train our own models (see Privacy Policy §3).
  • Not professional advice. Kyra is a general-purpose assistant and does not provide professional advice. Its responses are not a substitute for a qualified lawyer, doctor, financial adviser, or other professional, and you must not rely on them for legal, medical, financial, or other consequential decisions. Consult an appropriately qualified professional before acting in these areas.

7. Third-party services

The Service integrates third parties (e.g. Google, GitHub, Stripe, Anthropic, Deepgram, Cartesia, LiveKit). Your use of those integrations may be subject to their own terms, and we are not responsible for third-party services.

8. Plans, billing & taxes

  • Plans & free tier. Features depend on your Plan. We may change Plan features with reasonable notice. Each notebook is subject to fair-use storage limits (per-file and per-notebook) that apply on all Plans; paid Plans allow additional notebooks, not larger per-notebook limits.
  • Trials. A free trial may be offered; unless cancelled before it ends, it converts to a paid subscription. [CONFIRM trial length & conversion.]
  • Fees & renewal. Paid Plans renew automatically each billing period until cancelled. Prices are shown at checkout; VAT is applied as required.
  • Payment. Payments are processed by Stripe. You authorise recurring charges to your payment method.
  • Price changes. We will give at least [30] days' notice of price changes; they take effect at your next renewal, and you may cancel before then.
  • Tax record retention. We retain the billing records for your purchases for the statutory Dutch fiscal-retention period (see Privacy §4). These are not "Content"; after account deletion they are kept de-identified for that period and then destroyed.

9. Cancellation & refunds

  • Cancellation. You may cancel any time in the app/portal; access continues until the end of the paid period, after which it stops renewing. Fees already paid are non-refundable and we do not give pro-rata refunds for partial periods, except where mandatory consumer law requires otherwise (see the withdrawal right below).
  • Consumer right of withdrawal (EU). As a Consumer you normally have a 14-day right to withdraw from a distance contract. For digital services, by starting to use the paid Service within those 14 days you expressly request immediate performance and acknowledge you lose the right of withdrawal once the service is fully performed; for partially-performed service you may owe a proportionate amount. [CONFIRM withdrawal flow + consent checkbox at checkout.]
  • Business users are not entitled to the consumer withdrawal right.

9A. Account deletion

  • Self-service deletion. You may delete your account from the portal. Deletion blocks your account immediately and quarantines your data, then permanently erases it (and all associated Content) within 5 to 30 days. Erasure is irreversible; during the retention window restoration is possible only by contacting support, and there is no self-service way to undo a deletion request.
  • Forfeiture, no refund. On deletion all remaining credits are forfeited, including paid top-up credits, and any active subscription is cancelled. In line with §9, no refunds are given for forfeited credits, unused time, or partial periods, except where mandatory consumer law requires otherwise.
  • Organisation owners. If you own an organisation/team account, you must first transfer ownership to another member, or delete that organisation, before your personal account can be erased — an organisation may not be left without an owner. Deleting an organisation you solely own erases its Content too.
  • Backup retention and any legally-required record-keeping — notably billing records kept de-identified for the Dutch fiscal-retention period — are as described in the Privacy Policy (§4).

10. Availability & changes

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free, and we may modify, suspend, or discontinue features (with reasonable notice for material changes affecting paid Plans).

11. Warranties & liability

  • Consumers: nothing in these Terms limits rights you have under mandatory Dutch/EU consumer law, and we do not exclude liability for death or personal injury caused by our negligence, fraud, or anything that cannot be excluded by law. Subject to that, the Service is provided with reasonable care and skill.
  • Business users: the Service is provided "as is"; to the maximum extent permitted by law we disclaim implied warranties, and our aggregate liability is limited to the fees you paid in the [12] months before the event giving rise to the claim, excluding indirect or consequential loss. [CONFIRM cap.]

12. Suspension & termination

We may suspend or terminate your access for breach of these Terms, legal requirements, or risk to the Service or others. You may stop using the Service and delete your account at any time. On termination, the licences in §6 end and your Content is deleted subject to backup retention (Privacy Policy §4).

13. Changes to these Terms

We may update these Terms; we will post the updated version and, for material changes, notify you. Continued use after changes take effect constitutes acceptance. If you do not accept, stop using the Service.

14. Governing law & disputes

These Terms are governed by the laws of the Netherlands. Disputes are subject to the competent Dutch courts, except that Consumers may also rely on the mandatory law and courts of their EU country of residence. Consumers in the EU may use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. [CONFIRM ODR/relevant dispute body.]

15. Contact

[OPERATING_BV_LEGAL_NAME] · [REGISTERED_ADDRESS] · hello@kyra-hi.com